Choosing the right coffee shop POS system is crucial to the success of your cafe business.
You’re likely already aware of this fact and have done some initial research on software review sites.
But if you’re like me when I first started, you may still feel overwhelmed by the many options.
The POS software market has grown tremendously, with hundreds of systems now available.
While having many choices is positive, it can make selecting one difficult. When I researched this, I often ended up more perplexed than informed. One user’s perspective might not match your cafe’s specific needs.
And while software companies promote their products, they may not provide a fully balanced view.
To bring some clarity, I spent months extensively researching the top-rated coffee shop POS systems. I looked at their features, capabilities, and user feedback.
Now, I’ve compiled everything into this updated 2023 overview, designed to simplify your research process. With this guide examining the pros, cons, and key factors, you can zero in on the best coffee shop POS system for your business.
My 5 Top Picks for the Best Coffee Shop POS
The most innovative POS system on the market
Best for larger coffee shops that serve food and want takeout and online ordering features.
The fast and easy to use POS system
Best for new or smaller coffee shops that want to start on a subscription-free plan, with smooth transactions and easy-to-operate retail features.
Cleverly crafted POS with exceptional design
Best for upscale cafes seeking powerful inventory, data insights, and retail features.
Designed by food service industry veterans
Best for independent coffee shops looking for a well designed, feature-rich and secure cloud/server-based POS system.
The all-in-one POS system with versatile hardware options
Best option for cafes with outdoor seating looking for mobile hardware options and no long term contracts
Toast
The most innovative POS system on the market
Best for larger coffee shops that serve food and want takeout and online ordering features.
- Rapid development of new features
- Toast Takeout system
- Rugged mobile hardware devices
- Android only
- Locked into Toast payment processing
In recent years, Toast has emerged as a significant player in the restaurant technology industry, experiencing rapid growth and gaining attention through several notable acquisitions.
Named one of the most innovative companies of 2023 by Fast Company (Source), Toast offers a feature-rich platform that covers a wide range of functionalities. These include payment processing, inventory and menu management, marketing and customer loyalty programs, employee management, labor and food cost control, and business reporting, among others.
Aiming to become a comprehensive restaurant and cafe operating system, Toast positions itself as a one-stop shop for cafe owners and operators.
Despite offering an extensive array of features, Toast maintains reasonable pricing, making it one of the top Point of Sale (POS) systems for cafes available.
Here is the pricing plan for the Quick Start Bundle, Core, and Growth plan:
Quick Start Bundle: Starting at $0/month
A great match for food trucks or single-location cafes, this shop-and-go option includes initial hardware and our basic POS software. Features include cloud-based point of sale and hardware setup including one terminal (additional charges apply for subsequent devices).
Core Plan: Subscription starting at $69/month
Ideal for any restaurant looking to streamline operations and provide faster service, with flexible options to meet your specific needs. This package includes powerful cloud-based point of sale with reporting and analytics, simple, flat rate payment processing with real-time fraud monitoring, mobile dining solutions, including digital menus and mobile payments, and 24/7/365 customer care, with installation support.
Growth Plan: Subscription starting at $165/month
A software bundle including online ordering and delivery software for restaurants looking to add more revenue streams. This plan includes everything in Core, plus Toast Online Ordering, Toast Delivery Services, and Toast TakeOut App.
Please note that additional features and software are available for each plan, and you can pair each plan with a hardware setup of your choosing.
Credit card processing fees: You cannot opt to use a third-party payment processor as Toast will handle all credit and debit card transactions for you.
Toast believes that customers should receive more than just transaction reports from their card processor. To achieve this goal, they combine their card processing service with technology that engages with customers.
The information gathered from customers can then be used by restaurants to understand them better and create more targeted marketing campaigns.
As for the fees, Toast customizes the rates for processing card transactions based on the specific needs of your restaurant.
Toast is available in the US, Canada, UK, and Ireland.
Toast Flex is a handheld device constructed for you to swiftly take orders and process payments. Its design is spill-resistant, allowing you to conveniently manage contactless payment types like swipe, dip, or tap.
Designed for smaller establishments such as coffee shops and restaurants with minimal counter space, Toast Go is an all-in-one portable device. You can take orders, process payments, and print receipts without swapping gadgets.
Toast Kiosk offers your customers a self-ordering experience. They can pick their dishes using a large, interactive touchscreen display. Particularly beneficial for quick-service restaurants, this device plays a helpful role in reducing wait times and enhancing the customer experience.
The Toast Terminal is a comprehensive countertop setup, covering a touchscreen display, card reader, cash drawer, and receipt printer, all ready to go.
Toast Display, a customer-facing setup, supports you in managing restaurant orders. It gives you the ability to monitor orders in real-time and handle your inventory.
Bear in mind, that hardware costs differ based on the configuration you opt for, and some devices come included in certain plans. Should you require a tailored quote, you should reach out directly to the Toast team.
Where Toast Stands Out for Cafes
Toast offers a comprehensive suite of features and benefits that make it an ideal choice for coffee shops. Designed with user-friendliness in mind, Toast has intuitive screens for quick order entry and modifications, making it easy to use and grow with your business.
Enhanced Guest Experience: The quick order mode ensures prompt service for food bites and coffee rounds. Moreover, with Toast Mobile Order & Pay, guests can skip the line, order, and pay seamlessly, which typically results in a 10% increase in revenue for cafes using it.
Intuitive Kitchen Display System (KDS) and Inventory Management: Toast helps keep your cafe running smoothly with its easy-to-use KDS and inventory management features. You’ll also have access to a whole ecosystem of 100+ partners to make closing out at 2 AM less painful.
Efficient Operations: Toast has an intuitive interface that simplifies splitting checks and tabs, even in high-volume environments. Its ability to handle complex transactions quickly and accurately ensures better service for customers.
Robust and Quick Hardware: Toast’s hardware is designed to withstand challenging coffee shop environments, remaining reliable despite spills and splashes. Its durability and speed enable efficient customer service.
Effective Loyalty Programs: You can implement Toast’s loyalty program to retain customers and encourage repeat business. Within weeks, the program can yield a significant number of sign-ups. By rewarding repeat visits with discounts or free items, customer retention and repeat business are enhanced.
Data-Driven Decision Making: Toast’s reporting and analytics features empower you to make data-driven decisions. Sales data can be used to identify best-selling items, allowing menu adjustments accordingly. Real-time data helps manage orders and sales more effectively, while customer data from the loyalty program enables personalized marketing efforts and improved customer relationships.
Mobile Payment and Ordering Technologies: Toast’s mobile payment and ordering technologies offer several advantages for your coffee shop. Customers can place orders directly from their mobile devices, reducing long lines and wait times during busy periods.
Contactless Payment: Including Apple Pay and Google Pay adds convenience and safety. The mobile POS system allows staff to take orders and process payments directly from a tablet anywhere in the coffee shop, improving service speed and efficiency.
Marketing and Loyalty Tools: Toast’s marketing and loyalty tools can significantly benefit your cafe. Its built-in loyalty program encourages repeat business and helps build a loyal customer base.
Email marketing capabilities allow you to send out promotional emails, newsletters, or special offers, driving repeat business and keeping your cafe top-of-mind for customers.
Where Toast Can Improve
- Locked into Toast Payment Processing: Users are required to use Toast’s in-house credit card processing solution, restricting their ability to shop around for potentially better or more affordable alternatives.
- Add-ons Can Get Expensive: While Toast POS offers a range of valuable add-ons to help restaurants enhance their operations, these extra features often come with additional costs. These expenses might be prohibitive, especially for small or start-up establishments looking to maintain a low-budget operation.
- Not Very Transparent Pricing: Another downside of Toast POS is the lack of transparent pricing information on the website, including the various hardware bundles and add-on features. This can make it difficult for potential clients to compare Toast POS with other providers.
- Only Available in a Few English-speaking Countries: Toast is only available in a select few English-speaking countries, limiting access for restaurants operating outside these markets. This geographical restriction may make Toast POS less desirable for global or multi-national brands looking for a comprehensive solution across all their locations
Key Takeaways about Toast for Cafes:
- Enhanced guest experience through quick order modes and mobile order & pay.
- Intuitive kitchen display system (KDS) and inventory management features.
- Efficient operations, including check splitting in high-volume environments.
- Reliable hardware designed for durability in coffee shop settings.
- Enhanced customer experience with real-time updates and contactless payments.
- Effective loyalty programs to retain customers.
More information on Toast:
My detailed Toast Review provides an even more in-depth look into this POS system.
And finally, to try Toast out, head over to pos.toasttab.com
Square for Restaurants
The fast and easy-to-use system
Best for new or smaller cafes that want to start on a free plan and want to sell products online.
- Subscription free plan
- No long term contracts
- Integrates with the Square ecosystem
- Lacks some advanced features
- No on-site support
Square is the perfect solution if you need a free plan, smooth coffee shop transactions and easy-to-operate retail features.
They’ve also included the website builder Square Online so your cafe can have an online presence.
With Square, you get all the basic features such as sales reporting, payments, and employee management that are essential for cafe operations – no matter the size of your establishment.
Ease of use: I really like this system because it is intuitive and easy for beginners to use. The interface is modern and looks great on both iOS devices and Android smartphones and tablets.
Free plan: There’s no monthly fee, but there is a transaction fee for each in-person sale. 2.6% + 10¢ for swiped or tapped card transactions. 3.5% + 15¢ when the card number is keyed in. Online payment: 2.9% + 30¢ per transaction.
Plus: Includes more advanced features designed specifically for restaurants. $60/month for one device per location. +$40/month per added countertop POS device. (+ processing fees).
Premium subscribers get everything in the Plus subscription and custom pricing for add-ons like Square Payroll, Square Marketing, and Square Loyalty.
Example pricing of some add-ons:
Square Payroll +$35/mo then $5/mo per employee
Square Loyalty From $45/mo per location
Square Marketing From $15/mo per location
(Hardware is not included in the subscription. See hardware costs in the section below).
Contract length
A key advantage of Square’s payment processing is the absence of long-term subscriptions, providing flexibility in the usage of its services. You can opt for month-to-month payments and easily cancel your subscription anytime without penalties.
As a result, you can experiment with different business strategies while staying agile and adaptable to changing market conditions.
The Square app is available worldwide. Card payment acceptance is available in the US, Canada, Australia, Japan, the United Kingdom, the Republic of Ireland, France and Spain (Source).
The Square Terminal can read all types of cards. You can use it for everything from taking payments to accessing your Square POS system to printing receipts to using all the features of Square’s app. The price for the terminal is $299.
Square Reader for Contactless and Chip: Restaurants can now process payments more easily with the new Square Reader, which has improved Bluetooth connectivity, enhanced security, and longer battery life.
Square Stand Restaurant Station with cash drawer, receipt printer, and kitchen printer.
Restaurant Mobile POS Kit for Square for Restaurants. Includes a Square Reader for contactless and chip (2nd generation), a phone case, and a Samsung Galaxy A32.
The Square Register is a countertop setup and a fully integrated point-of-sale system. No extra tablets or apps are required. Includes a touchscreen card terminal facing the customer and a built-in card reader. Costs $799.
Where Square Stands Out for Coffee Shops
Speed and Efficiency: Square’s POS system is built for speed, enabling fast order entry and efficient back-of-house operations. It also allows for real-time menu updates across devices and the ability to repeat an order in a few taps.
Conversational Modifiers: This feature speeds up the ordering process by allowing you to enter orders in a conversational manner, which is more intuitive and quicker than traditional methods.
Square Kitchen Display System (KDS): This system keeps the entire coffee shop in sync, managing all orders from one screen. It helps handle the rush and reduce costs with digital tickets, ensuring orders are prepared correctly.
Online Ordering: Square for Restaurants allows for online ordering with no monthly fees or commissions. It supports Instagram and Facebook ad integration and syncs online orders with the point of sale.
Marketing and Loyalty Programs: Square has tools to create, send, and track email and social media campaigns. It also offers a loyalty program that rewards repeat customers, which can be set up at checkout in a few seconds.
Payments: Square accepts all types of payments quickly and securely, whether you’re tableside, behind the bar, online, or on the go. It offers next-day transfers, no chargeback fees, and end-to-end encryption for PCI compliant payments.
Insights and Reporting: Square provides detailed data and custom reports to help you understand your business. You can see real-time sales directly on your POS, run reports by daypart, covers, employees, comps, and voids, and get alerts when inventory is low.
Where Square Can Improve
Limited Advanced Features: Square may lack some advanced features offered by other POS systems, such as in-depth inventory management and comprehensive reporting tools
Complex Reporting: The reporting features are causing concerns because they lack sufficient detail and are complex, making it difficult to search for specific information. Additionally, the process of reconciling sales to receivables is lengthy.
Lack of On-Site Support: Square for Restaurants does not provide on-site support, which may not be suitable for businesses that rely on in-person assistance.
Key Takeaways of Square for Cafes:
- Speedy order entry and intuitive conversational modifiers for efficient operations.
- Square Kitchen Display System (KDS) to manage orders from one central screen.
- Integration with third-party partners for inventory management and other functions.
- Hardware options tailored to the needs of cafes, including handheld devices for tableside service.
- Online ordering features with no monthly fees or commissions.
- Marketing tools and loyalty programs to engage customers.
- Secure payment processing with detailed insights and reporting capabilities.
More information on Square:
My detailed Square for Restaurants Review provides an even more in-depth look into this restaurant POS system.
And finally, to try Square out, head over to squareup.com
Lightspeed
Cleverly crafted POS with exceptional design
Best for upscale coffee shops seeking powerful inventory, data insights, and retail features.
- Ease of use & interface design
- Reporting & analytics
- E-commerce capabilities
- Limited offline functionality
- Not the cheapest option
Lightspeed Restaurant is a powerful, cloud-based POS system designed specifically for the food service industry. Whether you own a small cafe or a bustling, multi-location establishment, Lightspeed offers a comprehensive suite of features that can be tailored to your unique needs.
Thousands of restaurants and cafes worldwide trust Lightspeed to power their operations because of its seamless e-commerce capabilities, user-friendly interface, and robust reporting and analytical features.
Lightspeed Restaurant Essentials: $90/month (annual plan $69/month)
Features include: Menu manager, Mobile access, Takeout and delivery orders, Integrated payment processing, Reporting and analytics, Inventory, 24/7 support, Dedicated account management, Table Mode. 1 register.
Lightspeed Restaurant Plus: $246/month (annual plan $189/month)
All Essentials features, Loyalty program, Gift cards
Lightspeed Restaurant Pro: $516/month (annual plan $399/month)
All Plus features and Advanced insights, Advanced inventory. 1 register.
Additional registers +$34/mo
Add-on pricing starting at $12/month
Premium add-ons starting at $39/month
Transaction fees: 2.6% plus 10 cents per card-present transaction with Lightspeed Payments. Third-party payment processors are also available.
*Pricing at the time of publishing this guide. For the most current pricing, contact Lightspeed.
Lightspeed Restaurant POS is currently available in the US, Canada, UK, Ireland, Germany, France, Belgium, The Netherlands, Spain, Italy, and Australia.
There are several hardware options available for restaurants. These include an iPad hardware kit that includes a receipt printer, cash drawer, and kitchen printer but does not include an iPad or payment terminal.
There is also a Lightspeed iPad Stand by Vault, which is a restaurant-grade stand designed to mount an iPad securely.
In addition, there are several payment terminals available, including the Verifone e285, Verifone P400, and Verifone 400m, which all support tap, swipe, and dip payments and the e285 also supports tip entry and signature capture.
For a full list of supported hardware options, Lightspeed provides more information.
Where Lightspeed Stands Out for Cafes
Customizable layouts and menus: Design personalized floor plans that represent your cafe’s layout and seating arrangements. Create multiple menus tailored to specific devices, shifts, or events.
Automated inventory management: Track your stock and manage ingredients effortlessly with Lightspeed’s automated inventory system, ensuring you never run out of your customers’ favorite coffee.
Integration with delivery apps: Synchronize your menu with major food delivery apps like UberEats, allowing you to manage all online orders in one place and expand your reach to customers who prefer to enjoy their order at home.
Tab management: Easily manage and split tabs for groups, allowing your customers to conveniently pay for their drinks separately or together.
Sleek POS hardware: Lightspeed offers high-quality hardware designed specifically for restaurants and coffee shops, including technology that works offline and printers that can handle the humidity of a busy cafe environment.
TrueSync Technology: This feature ensures that operations continue smoothly even during internet outages. It prevents the loss of orders when the Wi-Fi signal drops, thereby maintaining the trust and satisfaction of customers.
Intuitive Interface: Lightspeed is known for its intuitive interface, which allows new staff to learn the basics of the system in just a few minutes. This rapid onboarding capability is crucial for coffee shops with high customer volumes and fast-paced service. It enables new staff to get started quickly, ensuring that operations run smoothly even during busy periods.
Advanced Reporting: The system also includes advanced reporting features that provide clear visibility on daily sales. These features are particularly useful for cafes with a wide selection of coffee, as they help with inventory management and ordering.
Where Lightspeed Falls Short
While Lightspeed Restaurant is a highly regarded system, there are some areas for improvement and potential drawbacks to consider.
- Price: Lightspeed is more expensive than some other POS systems on the market. While the system offers a range of features and benefits, the cost may be a barrier for some cafe owners, especially those who are just starting out.
- Limited Customization: While Lightspeed’s interface is user-friendly, it may not offer as much customization as some coffee shop owners would like. For example, some users have reported that it’s difficult to customize the layout of the order screen, which can impact efficiency during peak hours.
Key Takeaways of Lightspeed for Coffee Shops:
- Customizable layouts, menus, and advanced inventory management features
- Efficient payment options such as credit cards, debit cards, mobile payments, etc.
- Tab management for managing multiple orders across tables
- Training mode ensures quick onboarding is possible even during busy periods
- Robust data reporting capabilities empower cafe owners to make informed decisions
- Advanced customer engagement options include loyalty programs
More information on Lightspeed:
My detailed Lightspeed Review provides an even more in-depth look into this restaurant POS system.
And finally, to try Lightspeed for free, head over to lightspeedhq.com
TouchBistro
Designed by restaurant industry veterans
Best for independent coffee shops looking for a well designed, feature-rich, fast and secure cloud/server-based POS system.
- Fast & easy-to-use
- Tab management, bill splitting & table transfers
- Excellent offline functionality
- Fewer integrations than competition
- Somewhat limited reporting features
Founded in 2010 and headquartered in Toronto, Canada, TouchBistro is a leading provider of cloud-based Point of Sale (POS) systems specifically designed for the food service industry. With a focus on addressing the unique needs and challenges of modern-day restaurants and cafes, TouchBistro has become an essential tool for over 29,000 establishments worldwide.
As a fully integrated management system, TouchBistro streamlines operations and elevates the guest experience. The platform offers a comprehensive suite of standard POS features, including:
- Payment processing
- Inventory management
- Table management
- Menu and ingredient management
- Staff management
- Reporting and analytics
What truly sets TouchBistro apart from many other POS systems is the seamless integration of these features, creating a cohesive and efficient solution for business owners.
Beyond managing daily operations, TouchBistro is committed to enhancing the guest experience. By offering functionalities such as bill-splitting, tableside payment processing, online order management, and loyalty program handling, TouchBistro caters to the ever-evolving needs of today’s customers.
I like the modularity of the TouchBistro pricing structure. You get a good deal at a low price and can choose from the selection of add-on options as your business grows.
Here is the pricing plan for TouchBistro and its add-ons:
Monthly subscription fee: Starts at $69/month for up to two setups
Add-on pricing (starting at):
- Online ordering: $50/month
- Reservations: $229/month
- Gift cards: $25/month
- Marketing: $99/month
- Loyalty: $99/month
TouchBistro Payments (US only)is powered by Chase and provides pricing through an innovative cost plus pricing model. The solution supports all major credit and debit cards, as well as swipe, dip, tap, and digital wallet payments from Apple Pay, Google Pay, and Samsung Pay.
TouchBistro Payments also offers an offline payments mode, allowing you to continue taking payments even when their internet is down.
Payment processing fees depend on if you use TouchBistro Payments (US only) or one of the available payment processing partners like Square. You’ll be able to use different payment processors depending on which one offers the lowest rate.
For example, Square charges the following: 2.6% +10¢ per transaction.
Please note that hardware and additional fees may apply to these prices. It’s recommended to contact TouchBistro directly for a custom quote.
TouchBistro is available in the US, Canada, the UK, Mexico, and over 100 other countries. (TouchBistro Payments is only available in the US).
TouchBistro supports iPads, iPad Pro, or the iPad Mini and runs best on devices from 2018 or later. These tablets are used to take orders and process payments table-side.
A TouchBistro setup can include an iPad stand, receipt printer, card reader, router, and modem.
TouchBistro also sells accessories, such as a Self-Service Kiosk, customer-facing display, KDS, and Digital Menu Boards. TouchBistro may also make use of third-party hardware such as cash drawers, card readers, and receipt printers.
Customizable Additional Hardware: Depending on the unique needs of your restaurant, you can mix and match different POS equipment such as cash drawers and receipt printers.
Hardware Setups for Different Venue Sizes: TouchBistro offers tailored hardware configurations based on the venue size and type of your restaurant. Whether you have a small or large venue, they have hardware solutions designed to fit your specific needs.
Integrated Hardware Support: TouchBistro also offers dedicated implementation specialists to provide round-the-clock support for your hardware.
TouchBistro suggests always purchasing the latest iPad models for the best experience and longevity of support. While they provide iPad stands, they also offer the flexibility for you to use your own. Their iPads are compatible with any iPad stands, allowing you to choose a stand style that aligns best with your restaurant’s look and feel.
Where TouchBistro Stands Out For Cafes
Streamlined Operations: TouchBistro is designed to enhance the speed and efficiency of service. The system’s “Fast Bar” register mode and tableside ordering system significantly speed up the ordering process, allowing cafes to serve more customers in less time. The user-friendly interface makes it easy for staff to learn and use the system, reducing training time and improving service efficiency.
Payment Processing and Management: TouchBistro has quick payment processing and payments, enhancing service speed and customer convenience. The system allows for various payment options, including swipe, dip, tap, and mobile payments, catering to customers’ preferences. It also enables easy bill splitting and table transfers, further enhancing the customer experience.
Customer Engagement and Loyalty: TouchBistro POS encourages repeat business with enticing promotions and loyalty programs. The system also offers advanced online ordering that enables customers to schedule pickup and delivery orders hours or days in advance, expanding the cafe’s reach and convenience for customers.
Staff Management: TouchBistro provides valuable staff management tools, including staff permission management to minimize theft and an integration with 7Shifts for effective staff scheduling. These features help cafes manage their labor costs and ensure adequate staffing during busy times.
Business Insights and Reporting: TouchBistro has comprehensive reporting with over 50 detailed reports. These reports provide real-time data on daily and weekly revenue, tracking popular premium coffee blends, and identifying staff members who delete an unusually high number of items from tabs. These insights empower coffee shop owners to make informed decisions to boost business performance
Where TouchBistro Falls Short
- Limited integrations: While TouchBistro has a number integrations available, it may not have as many options as other POS systems. This could be a limiting factor for businesses that require more extensive integrations with other software and platforms.
- Online ordering: TouchBistro relies on integration with Deliverect to connect to other delivery services than DoorDash Drive.
- Limited reporting: There are certain areas where the reporting features need improvement to generate more useful sales, employee performance, and inventory reports.
Key Takeaways about TouchBistro for Cafes:
- Streamlined operations with fast bar register mode and tableside ordering.
- Payment processing and management, including bill splitting and table transfers.
- Customer engagement and loyalty features with advanced online ordering.
- Staff management tools, including permissions and scheduling integration.
- Business insights and reporting for data-driven decision-making.
More information on TouchBistro:
My detailed TouchBistro Review provides an even more in-depth look into this POS system.
And finally, to try TouchBistro out, head over to touchbistro.com
SpotOn Restaurant
Feature rich all-in-one POS solution with modern bar-specific features
Best option for bars with outdoor seating looking for great mobile hardware devices.
- Wide selection of hardware devices
- Low credit-card processing fees*
- No long term contracts
- Limited offline functionality
- Requires SpotOn devices
- *Requires SpotOn Payment for low fees
SpotOn is developing into one of the leading cloud-based cafe POS systems. Other similar systems include Toast, TouchBistro, Lightspeed, and Square. These newer systems are taking the place of older legacy systems like NCR and Oracle.
SpotOn is a good fit for a variety of coffee shops, cafes, and bakeries.
All the core restaurant POS features and hardware devices that you would expect are included as well as many advanced features and add-ons.
In fact, I think it’s notable how many features and hardware choices SpotOn has considering it’s a relative newcomer in the coffee shop POS scene.
The company was founded in 2017 and is headquartered in San Francisco. SpotOn serves the restaurant, sports, entertainment, and retail markets, with a primary focus on the restaurant and sports/entertainment sectors.
The system’s price starts at $25 per month, but there are some conditions to consider. To take advantage of this low rate, customers must sign up for SpotOn’s payment processing services. If you do not use their payment processing services then you will be charged $195 per month for access to the software.
SpotOn charges a commission of 1.99% + $0.25 for regular transactions, which is quite low, but 2.99% + $0.25 for reward, corporate, international, and keyed-in card transactions.
The pricing for SpotOn’s POS system varies depending on the package and hardware and can include:
- $25/month for the software (including payment processing)
- $195/month for the software alone (without payment processing)
- $65/month for SpotOn’s restaurant-specific features
Some examples of add-on pricing:
- $65/month for a customer loyalty add-on
- $65/month for a website add-on
Other notable add-ons include marketing, payroll
Please note that the specific pricing for SpotOn can vary depending on the package and hardware. It’s recommended to contact SpotOn directly for a custom quote based on your business’s unique needs.
Hardware pricing varies by device and promotions may apply. Other prices may depend on what agreement you can reach with SpotOn depending on your requirements. Although SpotOn charges a setup fee, they do not openly display the cost on their website.
Considering all of the features offered by SpotOn POS, the price may still be worth it. SpotOn Payments has very low commission rates, so for some types of restaurants, this can be a good deal.
At the moment SpotOn is only available in the US.
Your restaurant’s success is deeply intertwined with your choice of hardware. I believe that SpotOn’s hardware, a cornerstone of the complete solution it provides, could be a transformative asset to your operations.
Handhelds: Experience the advantage of speed and simplicity with SpotOn’s handheld point-of-sale (POS) systems. Compatible with your iOS and Android devices, these handheld systems also support peripherals like barcode scanners, cases, and Bluetooth printers.
These handheld devices come with two functionalities – order only or full payment, enabling your staff to process orders or payments swiftly, from any location within your establishment. Tailored for ease of use, they are available in various sizes, and include cases, belt hooks, and hand straps.
Kiosks: Invest in enhancing customer experience with SpotOn’s self-service kiosks. These tools are engineered to eliminate long queues and serve more customers, offering personalized interactions. Quick add buttons, favorites, add-to-cart button scrolls are only some of the features that expedite the ordering process.
There is an added benefit: the kiosks suggest combos, add-ons, and upsell items, stimulating revenue increment. You can select from different models – countertop, freestanding, and outdoor – with screen sizes of 15″ and 22″.
Kitchen Displays: SpotOn’s Kitchen Display System (KDS) augments your operations, presenting real-time order tracking. As soon as an order is placed, it heads directly to the kitchen, paving the way for customization. Your orders or individual items are also efficiently routed to dedicated stations.
Payment Devices and Accessories: SpotOn offers a variety of accessories like cash drawers, payment devices, barcode scanners, scales, and customer-facing displays. What makes it better is the ability to integrate them easily with leading payment providers, without overhauling your existing workflows.
To sum up, SpotOn’s arsenal of hardware devices offers an all-encompassing suite to meet any restaurant’s requirements. If you’re considering a POS solution tailored precisely for the food and beverage sector, SpotOn can become your ideal partner.
New SpotOn Hardware Devices for 2023
Announced in May 2023, SpotOn’s latest line of restaurant POS hardware includes devices such as the 15.6” Station, the 10” Counter, and the 6.5” Handheld.
User-friendliness is built into these devices: the updated software and larger screens on the Station and Handheld simplify menu and modifier navigation. For easy navigation, the Handheld’s user interface now clusters menu items, enables search, illustrates floor plans, and provides table status updates.
The new lineup of SpotOn’s hardware devices, set to launch later this year, promises to boost SpotOn’s standing in the restaurant POS market. Here’s a sneak peek into why:
Customization and Flexibility: The new devices offer multiple configurations, adjusting to the evolving needs of your restaurant. Choose the Station with an option of an attached or detached guest-facing display, a base payment reader, or a side-mounted payment reader. This customization ensures you select a setup that ensures streamlined operations.
Efficiency and Speed: Sporting an 18% larger touchscreen display and an easy-to-hold leather strap, the Handheld empowers seamless tableside payment. The Counter, specifically designed for quick-service restaurants and cafes, accommodates contactless and dip payments and includes an optional guest-facing display for enhanced speed and precision.
Durability and Reliability: Equipped with high-definition touch screens, these are IP54-rated devices, ensuring protection against dust and drink spills, making them reliable and durable.
Enhanced Customer Experience: These devices are primed to augment customer satisfaction. To illustrate, the Handheld’s screen rotates to face the customer during payment, whilst the Station and Counter’s customer-facing displays boost order accuracy and speed up checkout.
Future-Proofing: SpotOn has collaborated with FIS to evolve into a payment facilitator for its customers, offering improved control over payment processing. Furthermore, this partnership enables tokenization, facilitating SpotOn customers to understand their patrons’ preferences and buying habits for highly personalized experiences.
In conclusion, these new additions promise to strengthen SpotOn’s hardware portfolio with their superior customization, efficiency, durability, and user experience. Backed by robust support and service, the new devices are future-proof, making SpotOn an even more competitive player in the restaurant POS market.
Where SpotOn Stands Out for Cafes
Excellent Coffee Shop Hardware Devices: SpotOn has a wide variety of hardware options to meet the needs of different types of restaurants and coffee shops. These options include touchscreen stations, handheld devices, customer-facing displays, self-service kiosks, and kitchen display systems. The hardware is designed to be robust and reliable in a cafe environment.
Integrated Tools for an All-in-One Solution: Going beyond a standard POS system, SpotOn provides an all-in-one solution with a variety of integrated tools. These tools consist of advanced reporting, marketing and review management, and loyalty programs, all tailored to unlock your cafes earning potential and transform your operations.
Efficient Order Management and Simplified Service: A key strength of SpotOn is its efficient order management. Whether customers order at the counter or from their table using a handheld payment terminal, SpotOn organizes orders by table, simplifying management and service.
This feature, coupled with the system’s reporting capabilities, significantly reduces closing times and allows your staff to focus more on customer engagement.
Real-Time Order and Payment Processing with SpotOn Serve: SpotOn’s handheld devices, known as SpotOn Serve, facilitate real-time order and payment processing right at the table. This results in quicker service, increased table turnover, and ultimately, higher sales.
Additionally, the system empowers customers by giving them more control over their ordering experience. With QR code ordering, customers can manage their own orders, making bar tabs easier to handle and enhancing the overall guest experience.
Data-Driven Approach for Strategic Decision-Making: The system also offers real-time data on sales trends, enabling you to adjust menus on the fly, add promotional items to boost sales, and over time, predict what will sell on any given day of the week. This data-driven approach can change the way you manage your operations and make strategic decisions.
Loyalty Programs and Marketing for Customer Retention: SpotOn also incorporates features for loyalty programs and marketing, which can help convert first-time customers into lifelong regulars, improve customer retention, and increase revenue.
Where SpotOn Falls Short
SpotOn has some limitations that may make it less attractive to specific businesses.
- It only works with SpotOn’s hardware, which could disadvantage businesses that have already invested in other POS hardware or prefer a different hardware provider.
- Using payment processing services other than SpotOn’s can be expensive. SpotOn charges a commission of 1.99% + $0.25 for regular transactions, which is quite low, but 2.99% + $0.25 for reward, corporate, international, and keyed-in card transactions.
- The POS system of SpotOn is dependent on the cloud and the offline functionality is not as robust as for example that of TouchBistro
- SpotOn offers various add-on features such as loyalty programs and website building, these add-ons can make the overall cost of the system high.
More information on SpotOn:
My detailed SpotOn Review provides an even more in-depth look into this restaurant POS system.
And finally, to try SpotOn out, head over to spoton.com
Toast vs. Square vs. Lightspeed vs. SpotOn vs. TouchBistro
Toast: Designed for the restaurant industry, Toast’s POS system offers an intuitive, easy-to-use interface that minimizes staff training time, vital for a fast-paced coffee shop environment.
Toast has integrated tools for quick order entry and digital tickets, reducing potential human errors. Notably, it provides flexible payment options, including kiosk, online, and QR code ordering. Daily reporting features can help coffee shop owners optimize their menus, while the built-in loyalty program encourages repeat business.
Toast: With its comprehensive features and customizable options, Toast is well-suited for mid-sized to large coffee shops or chains that handle a high volume of transactions daily.
The ability to track daily sales and customize menus is especially beneficial for coffee shops that frequently rotate their offerings or have seasonal specials. Toast’s loyalty program feature would be particularly useful for businesses with a stable customer base.
The most innovative POS system on the market
Best for larger coffee shops that serve food and want takeout and online ordering features.
- Rapid development of new features
- Toast Takeout system
- Rugged mobile hardware devices
- Android only
- Locked into Toast payment processing
Square’s POS system offers ease of setup and is designed to speed up checkouts, vital in managing the morning and afternoon rushes common in coffee shops. It allows businesses to accept all types of payments, enhancing customer convenience. Square’s system also includes a customizable tipping feature and integrates online and in-person orders. Importantly, the software is free to use, with businesses only paying when they accept a payment.
Square: The ease of operation makes it an ideal choice for small coffee shops, pop-ups, or mobile cafes that need a simple, affordable solution. Its unified system for tracking online and in-person orders would be beneficial for coffee shops offering both sit-in and takeaway services. Plus, the lack of a monthly fee can be an advantage for startups or small businesses operating on a tight budget.
The fast and easy-to-use system
Best for new or smaller cafes that want to start on a free plan and want to sell products online.
- Subscription free plan
- No long term contracts
- Integrates with the Square ecosystem
- Lacks some advanced features
- No on-site support
Lightspeed’s POS system emphasizes a customer-centric approach and offers flexibility, such as ordering directly from an iPad POS. It has a range of contactless payment options and built-in loyalty programs. Additionally, it offers online ordering and integrates with major food delivery apps.
Lightspeed would be a great fit for coffee shops focused on enhancing their customer service and personalizing their offerings. The system’s flexibility, coupled with its online ordering and delivery integrations, would suit both sit-down cafes and coffee shops with a significant takeaway or delivery business. Larger coffee shops or chains would also benefit from Lightspeed’s multi-location management feature.
Cleverly crafted POS with exceptional design
Best for upscale coffee shops seeking powerful inventory, data insights, and retail features.
- Ease of use & interface design
- Reporting & analytics
- E-commerce capabilities
- Limited offline functionality
- Not the cheapest option
TouchBistro: Designed to increase sales, TouchBistro’s POS system offers a digital loyalty program, POS-integrated barcode scanner, and pop-up reminders for cross-selling and upselling. TouchBistro also provides features for saving time and money, such as predictive quick register buttons and integrated payment processing. Over 50 reports offer valuable insights into sales and operations.
Given its emphasis on increasing sales and its rich set of features, TouchBistro would be well-suited to busy, high-traffic coffee shops aiming to boost their profits and optimize operations. The predictive quick register buttons and integrated payment processing can expedite transactions during peak hours, making it ideal for coffee shops in busy areas like city centers or transport hubs.
Designed by restaurant industry veterans
Best for independent coffee shops looking for a well designed, feature-rich, fast and secure cloud/server-based POS system.
- Fast & easy-to-use
- Tab management, bill splitting & table transfers
- Excellent offline functionality
- Fewer integrations than competition
- Somewhat limited reporting features
SpotOn POS focuses on quick coffee orders and fast payments. It offers robust customer support, including 24/7/365 technical phone support. Its POS system integrates seamlessly with its other restaurant solutions, providing a comprehensive toolkit for coffee shop owners. Unique offerings include QR code ordering and a highly visual dashboard for data-driven decisions. Its online ordering platform allows coffee shop owners to retain control of the ordering process and marketing data.
SpotOn’s emphasis on swift transactions and intuitive order processing make it suitable for bustling coffee shops where speed and efficiency are paramount. Its QR code ordering can help manage long queues, making it beneficial for urban, high-traffic coffee shops. The comprehensive data visualization tools would also be useful for coffee shop owners who take a data-driven approach to manage their business.
Feature rich all-in-one POS solution with modern bar-specific features
Best option for bars with outdoor seating looking for great mobile hardware devices.
- Wide selection of hardware devices
- Low credit-card processing fees*
- No long term contracts
- Limited offline functionality
- Requires SpotOn devices
- *Requires SpotOn Payment for low fees
Summary and Conclusion
In conclusion, all five of these cloud-based POS systems are versatile and feature-rich, and they can be tailored to meet the needs of a wide variety of establishments.
Explore these systems further by visiting their websites and scheduling demos or free trials. Get hands-on experience with the platforms that catch your eye.
Remember that choosing the right POS system can make a significant impact on your business’s success. It can enhance efficiency, improve customer satisfaction, increase revenue opportunities, and provide valuable insights for smarter decision-making.
Start exploring TouchBistro’s streamlined operations or Toast’s exceptional guest experience. Dive into SpotOn’s optimization tools or Lightspeed’s customizable layouts and inventory management capabilities. Or consider Square’s efficiency-focused features.
It’s time to transform your coffee shop or cafe into an operation where customers are delighted at every interaction.
