As a ghost or cloud kitchen operator, your business model primarily focuses on preparing food for takeout and delivery, accepting orders digitally, and partnering with third-party delivery services.
In this unique setting, a comprehensive Point of Sale (POS) system can significantly enhance your operations.
The right ghost kitchen POS system not only coordinates all your orders from various platforms into a single interface but also tracks ingredients, manages drivers, and provides valuable data analytics.
We researched all the major restaurant POS systems to find the ones best suited for ghost or cloud kitchens. Here they are:
The Top 7 Ghost Kitchen POS Systems In 2023
Square – Best overall all-in-one ghost kitchen POS
GoTab – Best flexible and commission-free ordering solution
Toast – Best online ordering and delivery system
Lightspeed – Best advanced analytics feature
SpotOn – Best marketing automation and website creation tools
TouchBistro – Best integrated loyalty features
Truffle Systems – Best pickup features for ghost kitchens
Why use a Ghost Kitchen POS?
A Ghost Kitchen Point of Sale (POS) system is a crucial tool for ghost kitchen businesses, streamlining order management across platforms like Uber Eats, DoorDash, and Grubhub. This all-in-one solution enhances operational efficiency, inventory management, and order processing.
Additionally, these modern cloud-based point-of-sale systems provide valuable data analytics and reporting to guide strategic business decisions. With its intelligent customer management and integrated marketing tools, a Ghost Kitchen POS effectively aids in building a loyal customer base and promoting business growth.
Square
Square for Restaurants: The Comprehensive Ghost Kitchen POS Solution
Square for Restaurants provides a tailor-made POS solution for ghost kitchens, facilitating every aspect of running and expanding your virtual restaurant venture.
With Square Online, you can accept orders on your free personalized website and manage them seamlessly using the Kitchen Display System (KDS), enabling curbside pickup and delivery.
You can simultaneously manage multiple virtual restaurants under one cloud kitchen, unifying operations, payroll, and staffing. And, benefit from the intelligent routing and reporting capabilities to enhance order accuracy and minimize errors.
One notable feature is Square’s integrations with applications for inventory management, delivery, and restaurant administration, including Chowly, Postmates, Quickbooks, Marketman, Homebase, and BentoBox.
Furthermore, Square offers marketing tools to connect with customers and heighten sales. Effortlessly design, send, and monitor email and social media campaigns while implementing a loyalty program to reward your regulars.
The Square KDS allows you to manage orders from anywhere with a single screen, offering detailed ticket views, timers, and alerts to prioritize and organize orders. This feature is engineered to optimize order accuracy and maximize efficiency in your kitchen.
Additionally, Square’s POS system encompasses payroll functionalities, letting you compensate your team from any location and automating tax filings. This feature is a boon for ghost kitchens with staff dispersed across various sites or working at different schedules.
Square Pricing & Hardware
Free plan: There’s no monthly fee, but there is a transaction fee for each in-person sale. 2.6% + 10¢ for swiped or tapped card transactions. 3.5% + 15¢ when the card number is keyed in. Online payment: 2.9% + 30¢ per transaction.
Plus: Includes more advanced features designed specifically for restaurants. $60/month for one device per location. +$40/month per added countertop POS device. (+ processing fees).
Premium subscribers get everything in the Plus subscription and custom pricing for add-ons like Square Payroll, Square Marketing, and Square Loyalty.
Example pricing of some add-ons:
Square Payroll +$35/mo then $5/mo per employee
Square Loyalty From $45/mo per location
Square Marketing From $15/mo per location
(Hardware is not included in the subscription. See hardware costs in the section below).
Contract length
A key advantage of Square’s payment processing is the absence of long-term subscriptions, providing flexibility in the usage of its services. You can opt for month-to-month payments and easily cancel your subscription anytime without penalties.
As a result, you can experiment with different business strategies while staying agile and adaptable to changing market conditions.
The Square app is available worldwide. Card payment acceptance is available in the US, Canada, Australia, Japan, the United Kingdom, the Republic of Ireland, France and Spain (Source).
The Square Terminal can read all types of cards. You can use it for everything from taking payments to accessing your Square POS system to printing receipts to using all the features of Square’s app. The price for the terminal is $299.
Square Reader for Contactless and Chip: Restaurants can now process payments more easily with the new Square Reader, which has improved Bluetooth connectivity, enhanced security, and longer battery life.
Square Stand Restaurant Station with cash drawer, receipt printer, and kitchen printer.
Restaurant Mobile POS Kit for Square for Restaurants. Includes a Square Reader for contactless and chip (2nd generation), a phone case, and a Samsung Galaxy A32.
The Square Register is a countertop setup and a fully integrated point-of-sale system. No extra tablets or apps are required. Includes a touchscreen card terminal facing the customer and a built-in card reader. Costs $799.
Where Square Stands Out
Ease of Use: Square has a modern and familiar user interface design that simplifies learning and operation. The system is easy to set up and doesn’t require much training. This means your staff can focus on guests rather than learning the system.
Affordable Pricing: The Free plan includes fundamental services, such as online ordering and POS. The Plus plan costs $60 per month and includes advanced features like coursing as well as 24/7 support. For in-person payments, all plans include a processing rate of 2.6% plus 10 cents.
No long-term contract: Getting started with Square for Restaurants is simple because there are no installation fees or long-term commitments required. Additionally, you have the flexibility to upgrade, downgrade, or terminate your plan whenever necessary.
CRM Capabilities: The system has CRM features that allow for customer profiles, order history tracking, and integration with Square Loyalty and Marketing. This creates a complete solution for managing customers.
Square Online is a free add-on that allows cloud kitchens to build and design their own websites for online ordering.
Square Online integrates with Order with Google so when a customer searches for the restaurant on Google Search or Maps, they will see an ordering button on the search result that they can select to choose an ordering channel.
Square Online also has e-commerce capabilities for restaurants that want to sell products online.
Integration with the Square Ecosystem: Square for Restaurants is part of a larger ecosystem of Square products, which means it can integrate with other Square services. This includes Square Payroll and Team Management for handling permissions, schedules, timecards, and tips, and Square KDS.
Where Square Can Improve
Limited Advanced Features: Square for Restaurants may lack some advanced features offered by other POS systems, such as in-depth inventory management and comprehensive reporting tools
Complex Reporting: The reporting features are causing concerns because they lack sufficient detail and are complex, making it difficult to search for specific information. Additionally, the process of reconciling sales to receivables is lengthy.
Lack of On-Site Support: Square for Restaurants does not provide on-site support, which may not be suitable for businesses that rely on in-person assistance.
Limited Support for Complex Menus: For restaurants with frequently changing or complex menus, Square for Restaurants might not be the best choice. Making changes to the menu can be slower than other systems.
Best for ghost kitchens looking for an all-in-one system
Take orders on a free Square Online website and manage them directly from the Square KDS while organizing curbside pickup and delivery.
- Subscription free plan
- No long term contracts
- Integrates with the Square ecosystem
- Lacks some advanced features
- No on-site support
GoTab
GoTab, founded in 2016, is an adaptable and innovative restaurant POS and commerce platform specifically designed to enhance the operation and service of food service businesses through technology.
GoTab is compatible with almost any web-enabled mobile device, which allows you to utilize your existing hardware and save costs.
GoTab is primarily geared towards contactless service, mobile ordering, payment, and efficient communication.
Its intuitive interface, compatibility with various systems, and real-time analytics provide ghost kitchen operators with the necessary tools to modernize their operations, enhance efficiency, and stimulate growth.
GoTab offers simple-to-use and easy-to-integrate technology with features like order management, centralized menu management, kitchen display system (KDS) function, as well as the capability to integrate with other POS systems and more.
GoTab also offers flexible service model capabilities, allowing operators to adjust their service models on the go.
For instance, in the event of an unexpected staff shortage, operators can activate QR ordering, or extend ordering to non-traditional service areas like a patio or waiting area, making it a versatile solution suited for large, medium, and small venue formats.
GoTab’s KDS feature also enables operators and managers to maintain direct communication with customers through text, providing transparency and unmatched hospitality, like notifying a customer if an order’s delivery is delayed.
Lastly, GoTab’s 100% cloud-based platform offers flexible hardware options, eliminating barriers for ghost kitchens wanting to transition to more advanced technology without having to make a costly initial investment.
The transitions to new technologies and the operational adoption of new systems are seamless, unlike traditional, complex, and confusing transitions in hospitality technology.
GoTab Pricing & Hardware
GoTab stands out with potentially significant cost savings and flexibility through its transaction-based pricing model.
- No additional charges for essential products or support.
- Option to buy your own hardware or opt for GoTab-branded hardware.
- Feature-rich offerings catered to diverse business needs without additional costs.
- Savings on processing fees through the “Open Tabs” feature.
- Customized enterprise pricing available.
Processing Fees:
- 2.25% + $0.15 for Card Present Transactions. (When a card is tapped, dipped or swiped in person).
- 2.5% + $0.25 for Card Not Present Transactions. (When an order is placed through mobile ordering, card on file or manual entry).
Contact GoTab for a pricing quote for the Quickstart, Premium and Enterprise pla
GoTab is only available in the US.
GoTab offers a diverse range of hardware options to suit various business needs. GoTab can run on any Internet-connected Android, iOS, or Windows tablet or phone.
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Some key features of their hardware offerings are:
Kitchen Ready: GoTab provides responsive, high-quality touch displays designed to withstand high-volume kitchen environments.
Buy Online: Restaurants can purchase GoTab hardware such as tablets, handhelds, printers, and displays from the GoTab Store.
At Your Service: A dedicated onboarding team is available to help restaurants set up their hardware, whether live and onsite or over the phone.
More Choices: GoTab allows restaurants to use any hardware that works best for their operation, ensuring they are never locked into a specific device.
GoTab: A Versatile POS Solution for Ghost Kitchens and Pop-Ups
GoTab offers a flexible and streamlined Point of Sale (POS) solution, perfect for ghost kitchens and pop-up eateries. This system is designed to ease the launching and handling of your virtual eatery, letting you dedicate your efforts to making and delivering meals.
Easy-to-use mobile POS with a focus on eCommerce and contactless ordering and payment features. Card present processing fees: 2.40% + $0.15.
- Use your iPad or GoTab-branded hardware
- Excellent mobile order & payment solutions
- Free starting plan & no long-term contracts
- Complex Reporting Functionality
- Only available in the US & Canada
Toast
In recent years, Toast has emerged as a significant player in the restaurant commerce industry, experiencing rapid growth and gaining attention through several notable acquisitions.
Named one of the most innovative companies of 2023 by Fast Company (Source), Toast offers a feature-rich platform that covers a wide range of functionalities.
These include payment processing, inventory and menu management, marketing and customer loyalty programs, employee management, labor and food cost control, and business reporting, among others.
Aiming to become a comprehensive restaurant commerce system, Toast also positions itself as a one-stop shop for ghost and cloud kitchens.
Despite offering an extensive array of features, Toast maintains reasonable pricing, making it one of the top Point of Sale (POS) systems for ghost kitchens available.
Toast Pricing & Hardware
Here is the pricing plan for the Quick Start Bundle, Core, and Growth plan:
Quick Start Bundle: Starting at $0/month
A great match for food trucks or single-location cafes, this shop-and-go option includes initial hardware and our basic POS software. Features include cloud-based point of sale and hardware setup including one terminal (additional charges apply for subsequent devices).
Core Plan: Subscription starting at $69/month
Ideal for any restaurant looking to streamline operations and provide faster service, with flexible options to meet your specific needs. This package includes powerful cloud-based point of sale with reporting and analytics, simple, flat rate payment processing with real-time fraud monitoring, mobile dining solutions, including digital menus and mobile payments, and 24/7/365 customer care, with installation support.
Growth Plan: Subscription starting at $165/month
A software bundle including online ordering and delivery software for restaurants looking to add more revenue streams. This plan includes everything in Core, plus Toast Online Ordering, Toast Delivery Services, and Toast TakeOut App.
Please note that additional features and software are available for each plan, and you can pair each plan with a hardware setup of your choosing.
Credit card processing fees: You cannot opt to use a third-party payment processor as Toast will handle all credit and debit card transactions for you.
Toast believes that customers should receive more than just transaction reports from their card processor. To achieve this goal, they combine their card processing service with technology that engages with customers.
The information gathered from customers can then be used by restaurants to understand them better and create more targeted marketing campaigns.
As for the fees, Toast customizes the rates for processing card transactions based on the specific needs of your restaurant.
Toast is available in the US, Canada, UK, and Ireland.
Toast Flex is a handheld device constructed for you to swiftly take orders and process payments. Its design is spill-resistant, allowing you to conveniently manage contactless payment types like swipe, dip, or tap.
Designed for smaller establishments such as coffee shops and restaurants with minimal counter space, Toast Go is an all-in-one portable device. You can take orders, process payments, and print receipts without swapping gadgets.
Toast Kiosk offers your customers a self-ordering experience. They can pick their dishes using a large, interactive touchscreen display. Particularly beneficial for quick-service restaurants, this device plays a helpful role in reducing wait times and enhancing the customer experience.
The Toast Terminal is a comprehensive countertop setup, covering a touchscreen display, card reader, cash drawer, and receipt printer, all ready to go.
Toast Display, a customer-facing setup, supports you in managing restaurant orders. It gives you the ability to monitor orders in real-time and handle your inventory.
Bear in mind, that hardware costs differ based on the configuration you opt for, and some devices come included in certain plans. Should you require a tailored quote, you should reach out directly to the Toast team.
Toast: Simplifying Operations for Ghost Kitchens
Toast offers a comprehensive Point of Sale (POS) system designed to handle the unique needs of ghost kitchens. This means fewer administrative hassles for you, freeing you to focus on preparing delicious meals for delivery and takeout.
Efficient Operations Management
One of Toast’s key features is its efficient operations management capability. It makes it possible for you to manage offsite delivery even during peak hours without disturbing seated diners.
Additionally, Toast helps you create an efficiently managed labor force, including chefs, dishwashers, managers, and delivery drivers.
Maximizes Sales and Savings
Toast’s online ordering system is designed to boost sales while also saving you money. It comes with integrated, commission-free ordering channels, which means more profits for your kitchen.
The system also features built-in tools for upselling your meals and turning first-time diners into regular patrons.
Comprehensive Digital Ordering System
Toast’s robust digital ordering system enables online ordering and delivery and provides a profile on their own ordering app. The system can handle order management during rush hours, listing on the commission-free Toast TakeOut app, and link you to a growing network of food lovers.
Advanced Kitchen Display System
Another notable feature of Toast is the Kitchen Display System (KDS). It fits different screen sizes and integrates with Toast Go. The KDS also combines orders from all sources (kiosks, online, third-party platforms) and has features for alerts, auto-firing by prep time, and color-coded modifications for allergens.
Customer-centric Features
Lastly, Toast’s technology offers customer-focused capabilities. The integrated Customer Relationship Management (CRM) system allows for outreach through email marketing, loyalty, and gift cards.
It offers restaurant-specific templates and automated campaigns based on guest history. Conveniently manage loyalty points and sell gift cards both online and offline, ensuring improved customer engagement.
To conclude, Toast offers an all-in-one solution to managing a ghost kitchen – from taking orders to food preparation and delivery. With numerous tools designed to attract and retain customers, Toast paves the way for increased sales and continuous growth.
What Makes Toast Stand Out
- A complete restaurant management system
- Rapid development of new features
- Built for restaurants
- Excellent business analytics & reporting
- Online and contactless ordering
- Online ordering through Google
Where Toast Falls Short
- Locked into Toast payment processing
- Add-ons can get expensive
- Not very transparent pricing
- Only available in a few English-speaking countries
The most innovative POS system on the market
Best for cloud kitchens that want to get started with a free basic plan with the option to upgrade to advanced online ordering and delivery features.
- Rapid development of new features
- Robust online ordering system
- Includes a free starter plan
- Android only
- Locked into Toast payment processing
Lightspeed
Lightspeed Restaurant: In the context of choosing a Point of Sale (POS) system for ghost kitchen operations, Lightspeed often comes up as a compelling option.
Established in 2005, Lightspeed has evolved into a prominent international supplier of cloud-based POS and e-commerce solutions, catering to businesses in over 100 countries spanning North America, Europe, and Asia Pacific.
Lightspeed concentrates its efforts on creating commerce platforms for independent food service businesses. Its comprehensive hospitality platform caters to the unique requirements of food and beverage providers, including ghost kitchens.
This all-in-one platform incorporates point-of-sale functions, integrated payments, inventory management, team management tools, and delivers valuable reporting insights.
A remarkable feature of Lightspeed is the integration of sophisticated technological elements. These include a blockchain-based technology platform, real-time analytics, tailored workflows, and various integrations, all within an easy-to-use iOS-based UI.
Lightspeed regularly updates its platform by incorporating cutting-edge attributes like machine learning-driven analytics, specifically designed for the needs of food service businesses.
In summary, Lightspeed Restaurant is a powerful, cloud-based POS system designed specifically for the restaurant industry and its strong online ordering and e-commerce features make it a great choice for ghost kitchens.
Lightspeed Restaurant Essentials: $90/month (annual plan $69/month)
Features include: Menu manager, Mobile access, Takeout and delivery orders, Integrated payment processing, Reporting and analytics, Inventory, 24/7 support, Dedicated account management, Table Mode. 1 register.
Lightspeed Restaurant Plus: $246/month (annual plan $189/month)
All Essentials features, Loyalty program, Gift cards
Lightspeed Restaurant Pro: $516/month (annual plan $399/month)
All Plus features and Advanced insights, Advanced inventory. 1 register.
Additional registers +$34/mo
Add-on pricing starting at $12/month
Premium add-ons starting at $39/month
Transaction fees: 2.6% plus 10 cents per card-present transaction with Lightspeed Payments. Third-party payment processors are also available.
*Pricing at the time of publishing this guide. For the most current pricing, contact Lightspeed.
Lightspeed Restaurant POS is currently available in the US, Canada, UK, Ireland, Germany, France, Belgium, The Netherlands, Spain, Italy, and Australia.
There are several hardware options available for restaurants. These include an iPad hardware kit that includes a receipt printer, cash drawer, and kitchen printer but does not include an iPad or payment terminal.
There is also a Lightspeed iPad Stand by Vault, which is a restaurant-grade stand designed to mount an iPad securely.
In addition, there are several payment terminals available, including the Verifone e285, Verifone P400, and Verifone 400m, which all support tap, swipe, and dip payments and the e285 also supports tip entry and signature capture.
For a full list of supported hardware options, Lightspeed provides more information.
Where Lightspeed Restaurant Stands Out for Cloud Kitchens
Contact-Free Ordering and Payment: The unique Order Anywhere feature of Lightspeed facilitates customers to place orders straight from their phones, make payments via QR codes, and even schedule pick-up times. This leads to a smooth, secure service without any third-party commission fees, ensuring a pleasant experience whether dining in or picking up.
Customizable Online Ordering Experience: Lightspeed gives you the freedom to customize your online ordering experience to align with your brand, providing customers with greater command over their orders. A professionally designed digital layout showcases your menus online, lets you fashion profitable combo menus, highlight your star products, and offers customers the flexibility to personalize their order.
Lightspeed’s delivery integration, powered by Deliverect, synchronizes your menu with leading food delivery apps. It consolidates online orders on a single screen and seamlessly integrates orders from platforms like UberEats or DoorDash directly into your POS. It also equips you with tools to expand your delivery zone and engage customers with promotional discounts.
The Inventory Management feature by Lightspeed optimizes ingredient usage via real-time stock tracking. It removes the need for manual stock calculation and spreadsheets, simplifying inventory management with automatic deductions as items are sold, and automatic replenishment upon stock arrival.
Lightspeed Payments: Payment processing that integrates AI and blockchain technology for a single, universal sign-on at any point of purchase globally. Each transaction is recorded on a private blockchain, potentially enhancing security and traceability.
The Advanced Insights feature goes beyond basic sales data, converting them into actionable strategies. It integrates customer, operational, and payment processing information for a full view of your business.
Automatic analytics help you identify trends early, understand profitable menu items, and provide guests with personalized deals and promotions to foster repeat patronage. Your restaurant operations can be managed remotely via your computer, phone, or tablet. You also receive a daily digest email every morning with a brief overview of the previous day’s sales.
Where Lightspeed Falls Short
While Lightspeed Restaurant POS is a highly regarded system, there are some areas for improvement and potential drawbacks to consider.
- Price: Lightspeed Restaurant POS is more expensive than some other POS systems on the market. While the system offers a range of features and benefits, the cost may be a barrier for some restaurant owners, especially those who are just starting out.
- Limited Customization: While Lightspeed’s interface is user-friendly, it may not offer as much customization as some restaurant owners would like. For example, some users have reported that it’s difficult to customize the layout of the order screen, which can impact efficiency during peak hours.
To summarize, Lightspeed Restaurant delivers a powerful POS solution along with features that manage delivery, inventory, and offer advanced insights into your business. These features render it as an all-inclusive solution for ghost kitchens.
Cleverly crafted POS with exceptional design
Best for cloud kitchens seeking powerful inventory, data insights, and retail features.
- Ease of use & interface design
- Reporting & analytics
- E-commerce capabilities
- Limited offline functionality
- Not the cheapest option
SpotOn
Choosing the ideal Point of Sale (POS) system for a ghost kitchen operation can be a complex process, given the multitude of options such as Toast, TouchBistro, Lightspeed, Square, and legacy systems such as NCR and Oracle.
Among these possibilities, SpotOn has begun to draw attention within the ghost kitchen sector.
Introduced in 2017, SpotOn, originating from San Francisco, is a relatively new addition to the POS landscape. Despite its newcomer status, SpotOn has quickly asserted its market presence through its adaptive solutions.
SpotOn is a cloud-based restaurant POS system that focuses on enhancing sales and efficiency for ghost kitchen owners. The system comes with POS and handheld devices designed for user-friendliness, keeping in mind the fast-paced environment of a ghost kitchen.
One feature that sets SpotOn apart from several of its competitors is the incorporation of promotional tools directly within the POS. This integration enables easier management of promotions and deals, potentially fostering customer loyalty and encouraging repeat orders for the ghost kitchen.
SpotOn Pricing & Hardware
The system’s price starts at $25 per month, but there are some conditions to consider. To take advantage of this low rate, customers must sign up for SpotOn’s payment processing services. If you do not use their payment processing services then you will be charged $195 per month for access to the software.
SpotOn charges a commission of 1.99% + $0.25 for regular transactions, which is quite low, but 2.99% + $0.25 for reward, corporate, international, and keyed-in card transactions.
The pricing for SpotOn’s POS system varies depending on the package and hardware and can include:
- $25/month for the software (including payment processing)
- $195/month for the software alone (without payment processing)
- $65/month for SpotOn’s restaurant-specific features
Some examples of add-on pricing:
- $65/month for a customer loyalty add-on
- $65/month for a website add-on
Other notable add-ons include marketing, payroll
Please note that the specific pricing for SpotOn can vary depending on the package and hardware. It’s recommended to contact SpotOn directly for a custom quote based on your business’s unique needs.
Hardware pricing varies by device and promotions may apply. Other prices may depend on what agreement you can reach with SpotOn depending on your requirements. Although SpotOn charges a setup fee, they do not openly display the cost on their website.
Considering all of the features offered by SpotOn POS, the price may still be worth it. SpotOn Payments has very low commission rates, so for some types of restaurants, this can be a good deal.
At the moment SpotOn is only available in the US.
Your restaurant’s success is deeply intertwined with your choice of hardware. I believe that SpotOn’s hardware, a cornerstone of the complete solution it provides, could be a transformative asset to your operations.
Handhelds: Experience the advantage of speed and simplicity with SpotOn’s handheld point-of-sale (POS) systems. Compatible with your iOS and Android devices, these handheld systems also support peripherals like barcode scanners, cases, and Bluetooth printers.
These handheld devices come with two functionalities – order only or full payment, enabling your staff to process orders or payments swiftly, from any location within your establishment. Tailored for ease of use, they are available in various sizes, and include cases, belt hooks, and hand straps.
Kiosks: Invest in enhancing customer experience with SpotOn’s self-service kiosks. These tools are engineered to eliminate long queues and serve more customers, offering personalized interactions. Quick add buttons, favorites, add-to-cart button scrolls are only some of the features that expedite the ordering process.
There is an added benefit: the kiosks suggest combos, add-ons, and upsell items, stimulating revenue increment. You can select from different models – countertop, freestanding, and outdoor – with screen sizes of 15″ and 22″.
Kitchen Displays: SpotOn’s Kitchen Display System (KDS) augments your operations, presenting real-time order tracking. As soon as an order is placed, it heads directly to the kitchen, paving the way for customization. Your orders or individual items are also efficiently routed to dedicated stations.
Payment Devices and Accessories: SpotOn offers a variety of accessories like cash drawers, payment devices, barcode scanners, scales, and customer-facing displays. What makes it better is the ability to integrate them easily with leading payment providers, without overhauling your existing workflows.
To sum up, SpotOn’s arsenal of hardware devices offers an all-encompassing suite to meet any restaurant’s requirements. If you’re considering a POS solution tailored precisely for the food and beverage sector, SpotOn can become your ideal partner.
New SpotOn Hardware Devices for 2023
Announced in May 2023, SpotOn’s latest line of restaurant POS hardware includes devices such as the 15.6” Station, the 10” Counter, and the 6.5” Handheld.
User-friendliness is built into these devices: the updated software and larger screens on the Station and Handheld simplify menu and modifier navigation. For easy navigation, the Handheld’s user interface now clusters menu items, enables search, illustrates floor plans, and provides table status updates.
The new lineup of SpotOn’s hardware devices, set to launch later this year, promises to boost SpotOn’s standing in the restaurant POS market. Here’s a sneak peek into why:
Customization and Flexibility: The new devices offer multiple configurations, adjusting to the evolving needs of your restaurant. Choose the Station with an option of an attached or detached guest-facing display, a base payment reader, or a side-mounted payment reader. This customization ensures you select a setup that ensures streamlined operations.
Efficiency and Speed: Sporting an 18% larger touchscreen display and an easy-to-hold leather strap, the Handheld empowers seamless tableside payment. The Counter, specifically designed for quick-service restaurants and cafes, accommodates contactless and dip payments and includes an optional guest-facing display for enhanced speed and precision.
Durability and Reliability: Equipped with high-definition touch screens, these are IP54-rated devices, ensuring protection against dust and drink spills, making them reliable and durable.
Enhanced Customer Experience: These devices are primed to augment customer satisfaction. To illustrate, the Handheld’s screen rotates to face the customer during payment, whilst the Station and Counter’s customer-facing displays boost order accuracy and speed up checkout.
Future-Proofing: SpotOn has collaborated with FIS to evolve into a payment facilitator for its customers, offering improved control over payment processing. Furthermore, this partnership enables tokenization, facilitating SpotOn customers to understand their patrons’ preferences and buying habits for highly personalized experiences.
In conclusion, these new additions promise to strengthen SpotOn’s hardware portfolio with their superior customization, efficiency, durability, and user experience. Backed by robust support and service, the new devices are future-proof, making SpotOn an even more competitive player in the restaurant POS market.
Where SpotOn Stands Out for Ghost Kitchens
Online Ordering and Delivery
The online ordering system by SpotOn bypasses commission fees, enabling direct order access for your customers. It promotes an effortless digital journey, saving both time and money for you and your customers.
Streamlined Operations
SpotOn collaborates with you to design your online menu and link it seamlessly to your point-of-sale. This creates an uninterrupted pickup and delivery routine for your clients, which not only reduces mistakes but also accelerates the service speed.
Ownership of Customer Data
In stark contrast with third-party delivery services, SpotOn lets you retain your customer data. This facilitates easy customer retargeting to drive repeat visits, boosting your revenue.
SpotOn Teamwork
This feature helps employee onboarding, management, and compliance with instant two-way sync for data updates. Additionally, with SpotOn Reserve’s VIP tag sync, restaurant staff can swiftly identify VIPs and access their preference notes upon arrival.
Local Delivery
SpotOn Delivery, the hassle-free local delivery solution, leverages the DoorDash delivery network at a lower cost, while you retain ownership of your customer data. This safeguards your profit margins for delivery services without necessitating your own delivery staff.
Website Creation
SpotOn’s website tool lets businesses establish a professional, mobile-friendly online presence. This is indispensable for ghost kitchens as a fine-tuned website can draw more customers and simplify online orders.
Kitchen Display System (KDS)
SpotOn’s KDS efficiently organizes kitchen processes. It offers comprehensive, real-time order tracking for increased efficiency and expedited service delivery.
- The KDS also provides advanced routing options for entire orders or individual items to specific stations, improving your kitchen’s workflow and increasing order fulfillment capacity.
- Designed for easy staff onboarding, the system supports photo-based menu items highlighting ingredients, preparation instructions, and more.
- The KDS feature enables on-the-move order completion, especially handy for curbside pickups.
Marketing Tools
SpotOn offers an array of automated marketing tools that can enhance your customer base and ensure repeated visits.
- Initiate and send marketing campaigns via their user-friendly drag-and-drop editor, which include email marketing, time-bound deals, and Facebook campaigns.
- The platform presents automated campaign instruments and an intuitive dashboard for efficient workflow.
- It simplifies the collection of customer contact information for consistent communication and encouragement of repeated business.
- The marketing tools are designed for ease of use, requiring no prior marketing expertise for effective customer engagement.
Where SpotOn Falls Short
- It only works with SpotOn’s hardware, which could disadvantage businesses that have already invested in other POS hardware or prefer a different hardware provider.
- Using payment processing services other than SpotOn’s can be expensive. SpotOn charges a commission of 1.99% + $0.25 for regular transactions, which is quite low, but 2.99% + $0.25 for reward, corporate, international, and keyed-in card transactions.
- The POS system of SpotOn is dependent on the cloud and the offline functionality is not as robust as for example that of TouchBistro
- SpotOn offers various add-on features such as loyalty programs and website building, these add-ons can make the overall cost of the system high.
Excellent hardware options and no long term contracts
All-in-one POS solution with modern restaurant-specific features for fine-dining, QSRs, cloud kitchens, bars, and food trucks.
- Very feature rich
- Robust hardware devices
- Low credit-card processing fees*
- Requires SpotOn devices
- *Requires SpotOn Payment for low fees
TouchBistro
TouchBistro is crafted to suit the fast-paced environment of ghost kitchen operations.
A crucial component of TouchBistro is its integrated marketing platform. This feature enables you to devise personalized promotions, automatically initiate targeted marketing campaigns, and manage customer data with an inbuilt Customer Relationship Management (CRM) system.
With its emphasis on incorporating various customer interaction technologies, TouchBistro fosters improved communication and understanding of customer behaviors and trends.
With an aesthetically pleasing, logically organized design, TouchBistro comes packed with various features. To ensure data availability and security, it functions using a hybrid model that combines both cloud and server systems.
Thanks to its intuitive design, mastering TouchBistro is simple, making it a valuable choice for ghost kitchens in need of an uncomplicated, easy-to-learn system.
If you’re familiar with the iOS ecosystem, you’ll likely catch on to TouchBistro even quicker. Additionally, the system allows you to customize menus and interfaces to your liking, improving long-term efficiency and potentially saving time.
TouchBistro Pricing & Hardware
I like the modularity of the TouchBistro pricing structure. You get a good deal at a low price and can choose from the selection of add-on options as your business grows.
Here is the pricing plan for TouchBistro and its add-ons:
Monthly subscription fee: Starts at $69/month for up to two setups
Add-on pricing (starting at):
- Online ordering: $50/month
- Reservations: $229/month
- Gift cards: $25/month
- Marketing: $99/month
- Loyalty: $99/month
TouchBistro Payments (US only)is powered by Chase and provides pricing through an innovative cost plus pricing model. The solution supports all major credit and debit cards, as well as swipe, dip, tap, and digital wallet payments from Apple Pay, Google Pay, and Samsung Pay.
TouchBistro Payments also offers an offline payments mode, allowing you to continue taking payments even when their internet is down.
Payment processing fees depend on if you use TouchBistro Payments (US only) or one of the available payment processing partners like Square. You’ll be able to use different payment processors depending on which one offers the lowest rate.
For example, Square charges the following: 2.6% +10¢ per transaction.
Please note that hardware and additional fees may apply to these prices. It’s recommended to contact TouchBistro directly for a custom quote.
TouchBistro is available in the US, Canada, the UK, Mexico, and over 100 other countries. (TouchBistro Payments is only available in the US).
TouchBistro supports iPads, iPad Pro, or the iPad Mini and runs best on devices from 2018 or later. These tablets are used to take orders and process payments table-side.
A TouchBistro setup can include an iPad stand, receipt printer, card reader, router, and modem.
TouchBistro also sells accessories, such as a Self-Service Kiosk, customer-facing display, KDS, and Digital Menu Boards. TouchBistro may also make use of third-party hardware such as cash drawers, card readers, and receipt printers.
Customizable Additional Hardware: Depending on the unique needs of your restaurant, you can mix and match different POS equipment such as cash drawers and receipt printers.
Hardware Setups for Different Venue Sizes: TouchBistro offers tailored hardware configurations based on the venue size and type of your restaurant. Whether you have a small or large venue, they have hardware solutions designed to fit your specific needs.
Integrated Hardware Support: TouchBistro also offers dedicated implementation specialists to provide round-the-clock support for your hardware.
TouchBistro suggests always purchasing the latest iPad models for the best experience and longevity of support. While they provide iPad stands, they also offer the flexibility for you to use your own. Their iPads are compatible with any iPad stands, allowing you to choose a stand style that aligns best with your restaurant’s look and feel.
Where TouchBistro Stands Out for Cloud Kitchens
Online Ordering and Delivery
TouchBistro’s online ordering system enables you to receive orders directly from your restaurant’s website, bypassing third-party commission fees. This initiative is focused on boosting revenue by accepting orders for pickup and delivery via various avenues, including your website, social media channels, and more. Additionally, TouchBistro Marketing integration allows timely delivery of targeted online promotions to your customers.
Menu Management
TouchBistro provides easy management and updates for your online menu from any location. This ensures your menu stays current and aligned with your latest offerings.
Integrated Loyalty Program
Designed to attract online-ordering customers and encourage repeat business, TouchBistro’s loyalty program allows customers to place orders, accumulate points, and redeem rewards from any location.
POS System Integration
TouchBistro’s online ordering system connects with its POS system, ensuring that you receive immediate notifications of customer orders on your POS system for prompt acceptance.
Commission-Free Delivery Integration
Integrated with DoorDash Drive, TouchBistro offers a commission-free delivery solution—helping to move your orders from door-to-door without requiring separate delivery staff.
Digital Gift Card Integration
TouchBistro enhances the customer experience and drives additional revenue by allowing customers to pay for online orders using digital gift cards. It also enables them to purchase digital gift cards directly from your online ordering page.
Where TouchBistro Falls Short
While it is a highly regarded system, there are some areas for improvement and potential drawbacks to consider.
- Limited integrations: While TouchBistro has some integrations available, it may not have as many options as other POS systems. This could be a limiting factor for businesses that require more extensive integrations with other software and platforms.
- Limited reporting: There are certain areas where the reporting features need improvement to generate more useful sales, employee performance, and inventory reports.
Designed by restaurant industry veterans
Best for cloud and ghost kitchens looking for a well designed, feature-rich, fast and secure cloud/server-based POS system.
- Fast & easy-to-use
- Integrated loyalty and delivery features
- Excellent offline functionality
- Fewer integrations than competition
- Somewhat limited reporting features
Truffle
Truffle Systems is a company specializing in food service point-of-sale systems. Established in 2010, Truffle has its headquarters in Canada. They have solutions tailored for various quick-service food and beverage establishments, including ghost kitchens.
One of Truffle’s standout offerings that may interest you is the “GoBox,” a contactless food locker system that simplifies the pickup process for your customers and drivers. This feature helps in reducing crowding in front-of-house areas and prevents confusion during deliveries.
Truffle’s platform also offers you a unified dashboard, giving you control over operations ranging from front-of-house to back-office. This includes ordering, fulfillment, pickup, delivery, inventory management, and customer loyalty programs.
Why You Should Choose Truffle POS for Your Ghost Kitchen
Truffle’s Point of Sale (POS) system is uniquely tailored to meet the specific needs of cloud kitchens. It offers a unique blend of innovation, custom solutions, and ground-breaking features. Here’s why:
Innovation and Efficiency
Efficient Management: With Truffle’s system, you can efficiently manage multiple locations and franchises, saving precious time when generating reports.
Timely Delivery: Using a mobile driver app, Truffle ensures on-time delivery of your orders, enhancing customer satisfaction.
Larger Online Orders: Truffle’s platform encourages your customers to place larger online orders, compared to traditional over-the-phone orders.
Labor Savings: Truffle significantly reduces labor costs through streamlined kitchen and order management.
Tailored Solutions for Growth
Customized for Ghost Kitchens: Truffle has solutions that simplify the scaling of your pizza shop, whether it’s a single-location or multi-location operation.
Empowering Local Businesses: Unlike commission-driven platforms, Truffle focuses on empowering local cloud kitchen like yours with sustainable, affordable tools that yield tangible results.
Revolutionary Features
GoBox: Truffle’s GoBox is a game-changer, offering a scan, grab & go system that streamlines the pickup process, enhancing guest experience, and freeing up your staff.
Driver App: The driver management tools provide a comprehensive view of your delivery force, complete with live order tracking for customers.
Real-Time Reporting: Truffle’s single dashboard with real-time data illustrates the success of your business, a vital tool for attracting potential franchisees.
In summary, Truffle POS stands out for ghost kitchens by offering a specialized, comprehensive solution that combines efficiency, customization, and cutting-edge features, all aimed at enhancing your operations and growth.
Where Truffle Falls Short
- Pricing Structure: While Truffle Systems is affordable, their pricing model is dependent on a variety of factors which might make it less predictable and potentially more expensive for some businesses.
- Integration Challenges: The system may face difficulties in sharing information with other systems such as inventory management, complicating the accounting process.
- Software Complexity: As a multi-platform software that allows customization of restaurant layout, menu, etc., users may find it complex and challenging to use without proper training.
Truffle Payment Processing and Pricing
Truffle works with major payment processors such as Stripe, Global Payments, and Moneris, and also offers recommended hardware configurations that work seamlessly with their POS software.
Truffle POS’s pricing model is based on the size of the business. The pricing plans start at $79.99 and can vary depending on the specific needs of the business.
Key takeaways:
- Truffle POS offers innovative and efficient tools for managing your ghost kitchen.
- It provides tailored solutions to help you grow your business.
- Its revolutionary features, such as GoBox and the Driver App, streamline operations and enhance customer experience.
- Truffle POS focuses on empowering local pizzerias with sustainable, affordable tools.
- Truffle’s all-in-one management software includes menu management, customer loyalty programs, real-time reporting, and more.
Truffle POS enhances eateries with innovative tools like GoBox and the Driver App.
This all-in-one software empowers local restaurants with menu management, customer loyalty programs, and real-time reporting.
- All-in-One Management Software
- Fast pickup process
- Includes driver management app
- Limited integrations
- Sparse help section on website
Summary: Choosing the Right POS System
Opting for the right POS system is a pivotal business decision for any ghost kitchen. A well-suited system can refine operations, bolster efficiency, elevate the customer experience, and thereby, propel business growth and success.
Square for Restaurants, Toast, GoTab, Lightspeed, SpotOn, and TouchBistro each bring to the table robust solutions tailored to cater to the specific needs of ghost kitchens. All these systems equip you with features such as online ordering, delivery integration, inventory administration, and advanced analytics. Yet, each of them carves out a unique niche.
(Click the links below for my full review of each system).
Square stands out with its exhaustive suite of features and seamless integration with other Square products. Toast sets the standard with its robust online ordering system and customer-facing technology, designed to nurture repeat clientele. GoTab distinguishes itself with a flexible, commission-free solution that’s straightforward to implement and operate.
Lightspeed shines with its customizable online ordering experience and advanced insights feature. SpotOn captivates with its marketing automation tools and website creation element. Lastly, TouchBistro impresses with its integrated loyalty program and delivery integration feature, aimed at enhancing the customer experience and catalyzing additional revenue.
Choosing the perfect POS system for your ghost kitchen invariably hinges on your specific requirements and context. Consider crucial factors such as your budget, the scope of operations, desired integration platforms, and features of paramount importance to your business.
By meticulously scrutinizing each offering, and aligning it with your business objectives, you’re well-positioned to select the POS system best suited to your ghost kitchen’s needs.
You might also like:
How to Start a Ghost Kitchen Business: A Step-by-Step Guide
How to Write a Ghost Kitchen Business Plan (With Examples)
How to Choose The Best Ghost Kitchen Business Model
What Is a Ghost Kitchen? A Guide to Virtual Restaurants
