In India’s diverse and booming $41 billion restaurant industry (₹3,4 trillion Indian rupees), selecting the best restaurant POS system is a critical decision for success.
With a landscape that ranges from bustling street food vendors to luxurious high-end dining establishments, the Indian restaurant industry is a melting pot of diverse cuisines, innovative business models, and an ever-growing customer base.
Ready to find out which Indian restaurant POS software is right for you?
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The Top 6 Restaurant POS Systems in India
POSist: Suits a wide range of restaurants due to its scalable and comprehensive features.
PetPooja: Best for medium to large restaurants looking for a complete management solution.
PosBytz: Its all-in-one cloud-based platform efficiently manages both in-house and online operations.
Sapaad – Best for restaurants aiming to manage multiple order channels in one centralized system.
Limetray: Ideal for restaurants focusing on online ordering and marketing.
Linga POS: Suited for larger restaurants or chains that require a multifunctional platform.
POSist
POSist is a leading cloud-based Point of Sale (POS) software designed to meet the needs of restaurants. Founded in 2012, the India-based company serves over 18,000 restaurants across 50 countries, making it a globally recognized solution.
POSist enables end-to-end restaurant management by incorporating a range of functionalities such as billing, CRM, inventory control, and reporting in a single platform. It aims to simplify operations for restaurants of all types and sizes.
Being a cloud-based system, data is securely stored and can be accessed from anywhere, making it a scalable and flexible solution, especially for chain restaurants. Safety against data loss and the ability to manage operations remotely are key benefits of this feature.
Key Features
- Integration Capabilities: POSist integrates with 400+ platforms, including table reservation systems, online order platforms, and payment gateways.
- Real-Time Analytics and Reporting: The POS offers real-time analytics, providing actionable insights that enable restaurants to make data-driven decisions. It allows you to track sales, identify top-selling items, manage inventory, and oversee multiple outlets using real-time data.
- Inventory & Staff Management: POSist’s solution also incorporates inventory management that results in reduced wastage and profit loss by maintaining optimal stock levels. It also manages staff, keeping track of their working hours, and giving a clear picture of labor costs.
POSist User Reviews
Here is my analysis of user feedback on POSist’s restaurant POS system from online review platforms:
- User-Friendly Interface: Multiple users praise POSist for its easy-to-use interface, which simplifies operations for staff. The system’s user-friendliness extends to its billing application, order punching, and menu management.
- Efficient Recipe Management: Operators appreciate the recipe management feature, which aids in understanding food costing and inventory control, helping to make informed decisions.
- Comprehensive Reporting: The variety of available reports and analytics tools comes in handy for many restaurateurs, allowing them to extract the needed data efficiently and making it easy to generate and download reports in various formats.
- Integration with Accounting Software: Integrations, such as with Xero for accounting, are highlighted positively, as they facilitate smooth and automatic data transfer.
- Positive Impact on Order Management: POSist supports a range of hardware, like tablets and kitchen display screens, improving the flow of taking and managing orders, which is especially helpful for handling high volumes and multiple branches.
- Good Technical and Customer Support: Users note the proactive and timely follow-up from the support team, with helpful on-call support for any issues related to POSist’s operations.
- Additional Features: The addition of various new features, including integrations with food aggregators, the order tracker app for offline use of online orders, and anti-theft options are well-received by users.
- Additional Costs for Modules: Some users indicate that while POSist is rich in features, these are often separate add-ons that need to be purchased, potentially increasing costs.
- Small Icons for Item Punching: Restaurant staff would prefer larger, bolder icons for easier item selection during busy order-taking processes.
- Swiggy Integration: Users have suggested that integration with Swiggy could be improved for seamless operations.
- Occasional Backend Update Delays: Delays in updating the system and loading times when publishing updates have been mentioned, causing minor inconveniences.
- Limited Local Support and Connection Delays: A few testimonials mention a lack of local support and longer waiting times for support connections.
Petpooja POS
PetPooja is a leading restaurant POS software provider in India. It currently powers over 55,000+ restaurants across India, the Middle East, Canada, and South Africa.
Petpooja POS is known for its ease of use, even enabling untrained staff to manage and print restaurant bills efficiently.
Key Features and Capabilities
- Petpooja Go: This is a mobile point-of-sale (POS) device that plays a dual role, functioning both as the hardware and software solution for billing. This compact, all-inclusive mobile POS solution helps replace bulky and costly billing machines.
- Billing and Order Management: Petpooja handles payments, billing, orders, and point-of-sale transactions seamlessly.
- Quick 3-Click Billing: Easily take orders, punch bills, and generate KOTs (Kitchen Order Tickets).
- Inventory Management: Smart inventory tracking with item-wise auto deduction and low-stock alerts.
- Real-Time Reports: Automated tracking of day-end sales, online orders, staff actions, and more.
- Online Ordering System: Manage online menus, payments, and revenue all in one place.
PetPooja Pros & Cons
- Ease of Use: One of Petpooja’s major strengths is its user-friendly interface, which allows even untrained staff to manage bills easily.
- Wide Adoption: Trusted by a large number of restaurants across India.
- Comprehensive Features: From billing to inventory, it covers almost every aspect of restaurant management.
- Third-Party Integrations: Seamless integration with services like Zomato and Swiggy.
- Inventory management: The inventory management feature in PetPooja could be simplified and improved. It may be time-consuming or lacking in functionality for managing stock and food supply categories.
- Name/Brand Vibes: Maybe the name of PetPooja doesn’t feel standard or match with the restaurant’s brand vibes. This could be seen as a minor drawback considering the overall functionality of the software.
PosBytz
PosBytz is an Indian all-in-one restaurant POS software designed for food service businesses. This cloud-based software offers a wide range of features to help businesses manage various aspects of their restaurant operations, including billing, inventory, accounting, and CRM.
Key Features
Cloud-Based and Offline Mode: Works offline and seamlessly syncs data once the internet connection is re-established.
Online Ordering: Integrated with various platforms, it offers online ordering capability, delivery, and an owner app to manage orders and business from anywhere.
QR Code Ordering: Allows for contactless table ordering using QR codes for improved customer experience.
Inventory Management: Multi-location inventory management allowing for real-time stock information and accurate tracking of ingredients and recipes.
Accounting System: In-built comprehensive accounting system, including GST and VAT report generation.
Loyalty Automation: Integrated CRM module for targeted and automated marketing campaigns to boost customer engagement.
Reports: Detailed reports on sales, food costing, inventory, and more for informed decision-making.
Summary: PosBytz is a versatile POS solution that caters to various types of restaurants.
For full-service restaurants and bars, PosBytz provides robust table management and order-taking features, making it easier to manage customer flow and service. It also facilitates tip management, which is crucial in these settings.
In the case of cloud kitchens and cafes, PosBytz offers an efficient online food ordering system, allowing customers to place orders easily. This feature is particularly beneficial for establishments with a strong focus on takeout or delivery services.
Sapaad
Sapaad is a Singapore-based company that has offices in Singapore, San Francisco, Dubai, and India. They provide cloud-based point-of-sale systems specifically for the restaurant industry.
Sapaad is an all-in-one restaurant management solution built to simplify operations for cafés, single-location restaurants, and multi-unit chains alike. The system offers accessible, affordable tools for point-of-sale (POS), online ordering, delivery/takeout, inventory, and customer loyalty.
What sets Sapaad apart is its cross-platform compatibility. The intuitive interface extends across web, Android, and iOS applications.
This allows restaurant owners to access the same information and manage their business on the go, whenever and wherever they need it. Whether checking sales or adjusting a menu item, Sapaad provides real-time visibility and control without device limitations.
The multi-platform flexibility combines seamlessly with cost-effective pricing suitable for small cafés or large chains.
Key Features of Sapaad
- Cloud-Based POS: The cloud-based Point of Sale (POS) system enables efficient order-taking and management across dine-in, takeaway, and delivery channels.
- Table Management: Fully customizable table layouts streamline dine-in operations. Servers can take orders directly on tablets and monitor all open orders.
- Analytics & Reporting: The business dashboard provides real-time insights into key metrics. Owners can generate and print customized reports.
- Order IntegrationIntegration with major food ordering platforms allows easy menu and order management.
- CRM: Robust customer profiles, tracking, and order history facilitate personalized marketing.
- Kitchen Display System: Online and offline orders appear on one screen to optimize kitchen workflow and service times.
- Payment Integration: Integration with secure payment gateways gives customers convenient payment options.
Through these features, Sapaad offers restaurant owners a comprehensive, all-in-one platform to manage their operations with remarkable efficiency. It’s a solution that not only simplifies restaurant management but also drives growth and enhances customer experience.
Linga POS
Linga POS is an all-in-one, cloud-based POS tailored for the restaurant industry. This tool equips restaurants with useful features like online ordering, loyalty programs, curbside pickup, and delivery, making it a versatile choice for restaurant management in the Indian market.
Since its inception in 2004, Linga has been leading the way, being the first to introduce a processor-agnostic, cloud-based POS system dedicated to hospitality businesses.
Headquartered in Naples, Florida, Linga POS has a broad international reach with offices in Canada, India, the UK, and Turkey.
Key Features
The following are some of the key features offered by Linga POS:
- Multifunctional platform – The tool offers more than 10 apps in one system, including inventory management, loyalty programs, and online ordering.
- Employee scheduling – An easy-to-use employee scheduling system is provided within the tool.
- Sales reports – Detailed sales reports offer valuable insights into business trends.
- Customization – Offers customization ability, supporting over 95 currencies and over 25 languages.
Summary: Linga POS stands out for its extensive feature set and integration capabilities. The platform is particularly tailored towards meeting the unique needs of food service businesses and offers a customizable interface, omnichannel sales, and cloud-based technology that provides scalability, remote data access, and real-time insights
LimeTray
LimeTray POS is an Indian restaurant management software system, equipped with integrated tools to improve restaurant operations.
Trusted by over 3,500 restaurants, it is a well-established platform for many types of restaurants, including fine dining, small restaurants, bars, cloud kitchens, and QSRs.
Key Features
- Order Management: Allows efficient management of orders across multiple channels.
- Loyalty Program: In-built rewards system that promotes customer engagement and boosts sales.
- Kitchen/Menu Management: Aids in proficient handling of kitchen operations and menu items.
- Mobile Access: Enables easy access to restaurant operations on-the-go.
- Online Ordering: Facilitates customers to place orders directly via the restaurant’s website.
Pricing
The pricing details for LimeTray POS are not readily available. Interested businesses are encouraged to directly reach out LimeTray in order to receive a detailed cost structure.
Pros and Cons
Pros:
- Ease of Use: User-friendly interfaces make task implementation simpler.
- Flexibility: Can be installed both on Mac and Windows systems.
- Integrated Loyalty Program: Enhances customer engagement and drives repeat business.
Cons:
- Pricing Transparency: Lack of readily available pricing details[^4^].
- Accessibility: Mixed reviews about mobile access suggest a potential for improvement.
Summary: LimeTray POS distinguishes itself with its wide array of features tailored for smoother and efficient restaurant operations. From order and kitchen/menu management to in-built loyalty programs and direct customer ordering from the restaurant’s website, LimeTray appears to be a comprehensive, one-stop solution for the unique needs of the restaurant industry in India.
Conclusion
Choosing the right POS system for your restaurant in India depends on various factors, including your establishment’s size, specific operational needs, budget constraints, and long-term business goals.
POSist: Known for its cloud-based restaurant technology platform offering a wide range of services, including billing, CRM, inventory control, and more. This system suits a wide range of restaurants, from small eateries to large chains, due to its scalable and comprehensive features
PetPooja: PetPooja provides an all-in-one restaurant management platform with robust restaurant management, order processing, and analytics. It might be slightly more expensive. Given its all-in-one platform, PetPooja is great for medium to large restaurants looking for comprehensive management solutions
PosBytz: An all-in-one POS solution for restaurants. Its cloud-based platform efficiently manages both in-house and online operations. PosBytz can handle operations for restaurants with multiple service points or ‘floors’ and tables. Additionally, the system can manage various sources of order input which makes it suitable for both dine-in and take-away service restaurants.
Sapaad is an all-in-one, cloud-based restaurant management solution designed to streamline operations for cafés, individual restaurants, and multi-location chains. Key features of its platform include POS, online ordering, delivery/takeout, inventory, customer loyalty, analytics, and more.
Linga POS: Linga stands out with detailed sales reports, comprehensive features, and customization options. Suited for larger restaurants or restaurant chains that require a multifunctional platform. Its support for multiple currencies and languages makes it a good choice for restaurants operating in multiple countries.
Limetray: Limetray is known for providing end-to-end restaurant management software. Its comprehensive suite of features includes POS, online ordering, marketing, and analytics. Ideal for restaurants looking for an end-to-end solution, especially those focusing on online ordering and marketing.
